FAQs

Standard Delivery 5-15 business days. Please note: Shipping times do not include the standard 2 business days processing time it takes for the order to ship out. Due to the large order volume and slow logistics during the shopping spree, some shipments may be delayed. We're working diligently to get your order on time.

Yes! We ship to most countries worldwide. Shipping fees and delivery times may vary based on your location.

Normally we will only ship to the address where the order was originally placed. But there is always a small window to correct an inaccurate shipping address. Let’s connect as soon as possible if you need to update the shipping address- contact us.

The shipping fee varies according to the actual condition. Generally speaking, it is about $7.95-$12.95. In remote areas, the express fee could be up to $20. We offer free shipping on all orders over $79.

We ship from our global warehouse partners to keep delivery fast and efficient. You’ll receive tracking information as soon as your order is on its way.

You are suggested to change or cancel your order by our customer support team before the order is processed. If you miss this grace period, no worries! We are committed to providing satisfying after-sales service. Please contact us, and we guarantee to offer the best solution to you with the most efficiency. If you want to change your order, you can place a new order to ensure that you receive it as soon as possible.

First, double-check your shipping address on your order information. Second, check the area where the carrier would have left it. Third, check for a notice of attempted delivery on your tracking link. Or you can call the carrier with your tracking information. Give it a little more time. Some shipping carriers may scan items as delivered prior to arrival. Thanks for your patience.

Once your item is shipped, Sculpté is not liable for lost or stolen packages. We strongly recommend our customers purchase the shipping guarantee option at checkout. Please contact us if you have not received your delivered order or if it has been lost in transit by the carrier, and we would be happy to assist.

At the end of the payment page, you will find a box to enter your discount code. After filling in the promotion code, click “Apply” to update your total amount. Only one promo code per order is allowed.

Sculpté accepts returns up to 30 days after the delivery date. There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems. The product must be brand-new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Returned products will be inspected and any returns that do not meet our policy will not be accepted. Still have questions? Find the full return policy or email support@lovesculpte.com for more assistance.

We apologize if you received a damaged item. Please send a photo of the damaged product to support@sculpte.shop with your order number as soon as possible, and we would help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.

Your request will be processed once we receive and process your return at our warehouse. Return processing usually takes 5-7 business days. It takes some time for your bank or credit card company to process and post the refund. If you don't receive it, please contact us. Your patience will be highly appreciated.

Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card. If the account has been completely closed, please consult the bank first. You can reach out to us at support@lovesculpte.com if you need further assistance.

We recommend checking our detailed Size Chart on each product page. If you're between sizes, most customers size down for a more sculpted fit.

Yes — but if you prefer a tighter or more shaping effect, sizing down is often ideal. Still unsure? Reach out and we’ll help you choose.

No worries! We offer 30-day returns and exchanges. Just make sure items are unworn and in original purchase condition.